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When travelling by train, you can count on ProRail and the train operating companies to provide a high-quality service. Every day, we do our best to achieve this. Train passengers have certain fundamental rights, defined in EU legislation.
When travelling by train, you have these six fundamental rights:
The European Commission established these rights, which apply to all rail travel within the European Union. More information is available on the website of the European Commission. In the Netherlands, compliance with these passenger rights is monitored by the Inspectie Leefomgeving en Transport (Environment and Transport Inspectorate).
Do you have any questions or complaints? Please contact our Public Relations team, that will be happy to help you.